India
Managed Services
As a global provider of performance improvement solutions for over 40 years, GP Strategies
has the resources and capabilities to manage everything from a single service to
your entire training infrastructure.
Every solution we provide is customized to your processes and requirements, flexible
enough to accommodate individual needs, and scalable to serve multiple offices worldwide,
if needed.
Our managed services in Asia Pacific include the following:
- Training administration—Trust GP Strategies to manage the logistical
and administrative infrastructure of your entire training department.
- Course administration—Maximize class sizes and minimize
costs with GP Strategies’ proven process for managing course content, scheduling, and
marketing.
- Call center services—Deliver 24/7/365, multiple-language
help desk, scheduling, and information services to your students and instructors
with GP Strategies.
- Instructor resource management—Leverage GP Strategies’ decades
of experience to help select, manage, and evaluate instructors so that you always
have the best talent available.
- Learning management system (LMS) support—Count on 24/7/365
support, hosting, and help desk services for your LMS.
Benefit from GP Strategies’ time-proven processes.
GP Strategies’ services are built on an established infrastructure with proven, documented
processes that are custom designed to fit your specifications, performance metrics,
and ISO quality standards. All of our services are measurable and continuously evaluated
for their efficiency and effectiveness. This system not only allows us to remain
flexible to your changing needs, but also to ensure performance excellence.
The following elements are key to our process:
- Web-based quality system housing job descriptions, procedures,
work instructions, and forms.
- Corrective action reporting to identify and eliminate recurring
problems and defects. Data is collected, reported on daily, and tracked through
resolution.
- Preventive action reporting to proactively prevent problems from
entering the training system. Data is collected, reported on daily, and tracked
through resolution.
- Performance measures based on service-level agreements are monitored
daily. In addition, GP Strategies utilizes the latest technologies, including a toll-free/IVR
hotline and a custom-developed problem resolution database to manage problems, requests,
and questions. By using telephone technology as a means for collecting key metric
data, GP Strategies is able to respond proactively to problem cases or concerns, to monitor
and adjust staffing, and to identify and address trends that could have an effect
on quality or customer service.
Achieve your training goals with GP Strategies’ global experience.
With GP Strategies’ extensive experience in delivering managed services around the globe,
you’ll receive the kind of quality services that give you renewed peace of
mind, freedom, and perspective for achieving your training goals.
Nothing excites us more than knowing we’ve made a positive impact on our clients’
performance. To achieve that, we make a point of hiring and retaining people who
are best at what they do. As a result, we’re able to bring value-added qualities
to our client experiences:
- Exceptional service—GP Strategies’ greatest strength is our
willingness to go above and beyond to achieve your satisfaction.
- Unrivaled resources—Our extensive experience gives us access
to an unparalleled library of global best practices, lessons learned, and efficient
processes.
- Unparalleled reach—With over 1,700 training experts around
the globe, GP Strategies can deliver services to all your worldwide locations.
- Consistent processes—We maintain the consistency of our
processes around the globe, so you can achieve repeatable results across multiple
offices.
- Cultural sensitivity—Even though our company is based in
the US, we’ve had a presence in Asia since 1985 and are sensitive to the cultural
differences and native-language needs of local companies.
- Broad expertise—GP Strategies has extensive experience in a wide range
of businesses, including those in the electronics, semiconductor, life sciences,
energy, metals, food and beverage, automated systems, and automotive industries.
Please contact us for more information: